Our team welcome any constructive comments or complaints, as we aim to continually improve the services provided to our patients.
To provide feedback or make a complaint, please use the
contact us form to email us at
[email protected],
phone at 0191 500 7049,
or write to us at:
This information will be passed to our superintendent, who will then manage your concerns to a satisfactory resolution.
In all cases, the on duty Pharmacist will always look to ensure the patients' immediate needs are met, which may mean a referral to another NHS service before a complaint is managed.
This information is all confidential, and the data collected is reviewed on a regular basis to identify any trends and opportunities for future improvements.
